FAQ

How can I contact Primary Commodities?

For support, please contact info@primarycommodities.shop. Responses are sent within two business days.
Where are Primary Commodities items manufactured?

All items are designed at our office in San Diego. Our candles are hand-crafted, packaged, and shipped right from our hometown in Southern California. Some components and ingredients are sourced globally.
How soon will I receive my order?

Most orders process within 1-3 business days. During high-volume periods (i.e. Holidays), processing times may increase. Once the order ships, it can take 1-6 business days depending on the destination. International orders will take longer depending on the local courier.
Should I trim my candle wick?

Trimming candle wicks to a length of 1/4" prior to every use is advised. This practice aids in preventing soot formation and prolongs the candle's lifespan. Avoid introducing matches or any inflammable objects into the candle's wax.